Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between Info HRMS ("we", "us") and you. By creating an account, signing in, or using our website, web app or mobile app, you agree to these Terms and to our Privacy Policy.

If you accept these Terms on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree, please do not use the platform.

• Customer: the organisation that subscribes to Info HRMS.
• User: anyone who uses the platform through a Customer account, including admins, HR staff, managers and employees.
• Services: the Info HRMS website, web application, mobile apps, APIs and related support.
• Customer Data: all data a Customer or its Users submit to the Services, including employee records, attendance, payroll and documents.

Info HRMS gives organisations tools to manage their workforce, including:

• Employee records, documents, departments, branches and organisation structure.
• Attendance with GPS location, face verification, shifts, rosters, overtime and corrections.
• Leave, holidays, comp-offs and approval workflows.
• Payroll, payslips, salary structures and statutory compliance (PF, ESIC, Professional Tax, TDS and Form 16).
• Recruitment, onboarding, separation, assets, announcements, kudos and helpdesk tickets.

Features available to you depend on your Customer's subscription plan and settings. We may improve, change or retire features over time and will give reasonable notice of any change that significantly reduces functionality.

• Your account is personal. Do not share your password, OTP or login with anyone.
• Keep your login details secure and turn on multi-factor authentication where available.
• Your account may be linked to an approved device. Signing in on a new device may need admin approval.
• For security reasons, the mobile app may restrict access on rooted or jailbroken devices.
• Tell us straight away at support@infohrms.com if you suspect someone has accessed your account without permission.

As the employer using Info HRMS, the Customer agrees to:

• Have a lawful basis for the employee data it uploads, and give employees any notices required by law.
• Tell employees clearly, and get their consent where required, before turning on face verification or location-based attendance.
• Configure attendance policies, shifts, salary structures, tax settings and leave rules correctly.
• Control who has admin and HR access, and remove access promptly when someone leaves.
• Use monitoring features only for legitimate work purposes and in line with applicable labour and privacy laws.

You must not:

• Use fake GPS or location-spoofing apps, or mark attendance for someone else (proxy attendance).
• Use photos, videos, masks or other tricks to fool face verification.
• Bypass, tamper with or reverse-engineer the mobile app or web app.
• Upload false information, or content that is illegal, offensive or infringes someone else's rights.
• Try to access data, accounts or systems you are not authorised to use.
• Upload viruses or malicious code, or overload, scrape or disrupt the Services.
• Resell, sublicense or offer the Services to third parties without our written permission.

Free trial

We may offer a free trial for a limited period. At the end of the trial, you need to choose a paid plan to keep using the Services. Trial data may be deleted if you do not upgrade.

Fees and billing

• Fees depend on your chosen plan and are usually charged per active employee, monthly or yearly, as shown on your order or invoice.
• Prices do not include GST or other applicable taxes, which will be added to your invoice.
• Subscriptions renew automatically for the same period unless cancelled before the renewal date.
• Unless stated otherwise in your agreement, fees already paid are non-refundable.
• If payment is overdue, we may suspend access after giving notice, until the payment is made.

Info HRMS calculates salaries, deductions, PF, ESIC, Professional Tax, TDS and related reports using the data, salary structures and settings the Customer provides, along with the statutory rates configured in the system.

• The Customer owns all Customer Data. We do not claim any ownership of it.
• We process Customer Data only to provide, secure and support the Services, as the Customer instructs and as described in our Privacy Policy.
• We may use anonymised, aggregated statistics that do not identify any person or organisation to improve the Services.
• The Customer can export its data at any time while its subscription is active.

Read our Privacy Policy for full details of how personal data is handled.

Info HRMS and its licensors own all rights in the Services, including the software, design, logos and documentation. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Services for your organisation's internal business. If you send us feedback or suggestions, we may use them freely to improve the product.

• We work to keep the Services available 24/7, but there may be interruptions for maintenance, upgrades or events outside our control.
• We try to schedule planned maintenance outside normal business hours and give advance notice where possible.
• Support is available by email and through the in-app helpdesk.
• You may need to update the mobile app to the latest version to keep using all features.

The Services rely on third-party providers such as cloud hosting, maps, email, SMS and push notification services, and may link to third-party websites. We are not responsible for third-party services that we do not control. Your use of them may be subject to their own terms.

• The Customer may cancel its subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or end access if these Terms are seriously breached, fees remain unpaid after notice, or the law requires it.
• An employee's access ends when the employer deactivates their account, for example after they leave the organisation.
• After termination, the Customer will have a limited period (usually 30 days) to export its data. After that, data is deleted as described in our Privacy Policy.

Apart from what these Terms expressly promise, the Services are provided "as is" and "as available". To the extent the law allows, we do not give any other warranties, including that the Services will be error-free or uninterrupted. Location and face-verification results depend on device hardware, network and GPS accuracy, and may occasionally be inaccurate.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental or consequential losses, including lost profits, revenue, data or business opportunities.
• Our total liability for any claim relating to the Services is limited to the fees the Customer paid us in the 12 months before the claim arose.
• These limits do not apply where the law does not allow liability to be limited, for example in cases of fraud.

The Customer agrees to compensate and defend Info HRMS against claims from third parties, including employees or authorities, that arise from the Customer's unlawful use of the Services, inaccurate data it provides, or its breach of these Terms.

These Terms are governed by the laws of India. We will first try to settle any dispute through good-faith discussion. If it cannot be resolved within 30 days, the courts of competent jurisdiction in India will have exclusive jurisdiction.

We may update these Terms from time to time. If changes are significant, we will notify Customers by email or in the app at least 15 days before they take effect. If you keep using the Services after that date, you accept the updated Terms.

Questions about these Terms? We're happy to help.